Tour Policy

General Information

PRICES (QUOTE ON DEMAND)

The prices of the packages are net, per person with accommodation in double rooms.

THE PRICES INCLUDE:

Medical insurance, baggage and accident

Full board (in hotel, restaurant or packed lunch) according to program information), half board or room and Breakfast, as published in the statement “the quota includes” of each package

In case of increases or new taxes, prices will have to be adjusted to the changes.

Tap drinking water in carafe, mineral water and beverages at meals (unless otherwise agreed or specified in the program)

The entrances to the beauty centers, discotheques, thermal pools, sports centers and other services not mentioned in the entry “quota includes” are excluded from the prices published.

Any variation of services on the pre-fixed travel program must be requested in advance to verify its feasibility and any change in cost.

It is extremely important that the number of participants is accurate before departure because, in case of missed arrivals compared to the last rooming list transmitted, hotels could apply a “no show” fee. After invoicing, the disputes regarding non-presences not communicated in written form before departure, with reasonable advance, will not be accepted. The group must send, at least 30 days before the departure, the list of definitive participants, with their date of birth, and passport number; The same list must also be presented on arrival at the hotel.

It is necessary to check before the departure that the participants have valid documents (passport, etc…).

For meals in the restaurant and in the hotels in order to get the best service, please be punctual. The midday meal is normally served between 12:00 and 1:30, while evening meals are between 7:00 and 8.30 unless otherwise agreed and specified in the voucher. In case of delays, your tour director will have to call the restaurant, or the hotel, to verify the feasibility of the service (the telephone numbers are on the vouchers).

Participants with food allergies, must be reported in writing and in accordance with the rules in force. Not all hotels/restaurants (both in Italy and in Europe) are not able to provide special meals.

Supplements

Supplements are provided for:

The single rooms, the periods of Easter, Christmas, New Year and festivities, fairs and special events. The amounts will be communicated in advance.

Accommodation

Accommodation in double rooms, singles according to availability and surcharge.

It is evident that often abroad (in Italy more rarely) the hotels have double beds not separable and that sometimes accommodation in triple or quadruple rooms are not possible. 

Hotel categories

The categories of hotels provided in the packages are the official ones and are indicated in the details of the various programs. In the absence of an official classification recognized by a licensed public authory of the countries also members of the EU, reserves the right to establish in the catalog a classification equivalent to the usual star rating (and in the estimate stage a description of the accommodation for the appropriate evaluation of the customer ) 

 Travel Documents

  • Obtaining a passport is the responsibility of the traveler. If you are not a U.S.citizen, it is your sole responsibility to obtain, in advance, any visas and other documents which may be required to enter or connect through all countries on your itinerary and to re-enter the United States.

  • Check at the passport or travel.state.gov offices before departure if you have any questions pertaining to your passport.

  • Having the wrong information document can lead to missed departure and the loss of the entire participation fee for the trip.

TOURIST INFORMATION – DATA SHEET

The organizer prepares a technical data sheet in the catalog or in the off-catalog program (or in the web page). The mandatory elements of the technical data sheet of the catalog or of the off-catalog program are:

  • details of the administrative authorization
  • details of the civil liability insurance policy

  • period of validity of the catalog or of the off-catalog program; methods and conditions for the replacement of the traveler (Article 39 of the Code of Civil Procedure); parameters and adjustment criteria of the travel price (Art. 40 Cod. Rd.).

The organizer will also insert in the technical sheet any additional special conditions. At the time of the termination of the contract, the organizer will also inform the passengers about the identity of the actual carrier (s), without prejudice to the provisions of art. 11 of the EC Reg. 2111/2005, and its / their possible inclusion in the cd. “Black list” provided for in the same Regulation.

Reservations

The reservation proposal must be drawn up on a special contractual form, if any electronic case, completed in every part and signed by the customer, which will receive a copy. The acceptance of the bookings is understood to be perfected, with consequent conclusion of the contract, only when the organizer will send its confirmation, even through telecommunication, to the tourist at the intermediary travel agency. The organizer will provide prior to departure the information relating to the tourist package not contained in the contractual documents, in the booklets or in other means of written communication, as provided by art. 37, paragraph 2, Cod. Tur. According to art. 32, paragraph 2, Cod. Tur., in the case of contracts concluded at a distance or outside commercial premises (as defined by articles 50 and 45 of D. Lgs. 206/2005 respectively), the Organizer reserves the right to communicate in writing the non-existence of the rights of withdrawal Provided by arts. 64 and SS. of D. Lgs. 206/2005.

Payments

The deposit, up to a maximum of 25% of the price of the package, to be paid at the time of booking or at the time of the binding request and the date by which, 60 days before departure, the balance must be paid from the catalog, from the brochure or from what else. Failure to pay the sums referred to above on the dates established constitutes an express termination clause which determines, by the intermediary agency and / or the organizer, the termination of the participants’ right.

Price

The price of the tourist package is determined in the contract, with reference to what is indicated in the catalog or out-of-catalog program and to any updates of the same catalogs or out-of-catalog programs subsequently intervened. It may be changed up to 20 days prior to departure and only because of changes in:

  • transport costs, including the cost of fuel;
  • fees and taxes on certain types of tourist services such as taxes, fees or landing, disembarkation or embarkation rights in ports and airports;
  • exchange rates applied to the package in question.

For these changes, reference will be made to the exchange rates and costs referred to above in force on the date of publication of the program, as reported in the technical sheet of the catalog, or on the date reported in any updates
above. The fluctuations will affect the lump-sum price of the tourist package in the percentage expressly indicated in the technical sheet of the catalog or out-of-catalog program.

MODIFICATION OR CANCELLATION OF THE TOURIST PACKAGE BEFORE DEPARTURE

Before departure, the organizer or the intermediary who needs to change one or more elements of the contract, must immediately inform the tourist in writing, indicating the type of modification and the change in price that follows. If the tourist does not accept the modification proposal, the tourist may exercise the right to accept the offer of a substitutive tourist package. The tourist can exercise his/her rights above also provided when the cancellation depends on the failure to reach the minimum number of participants provided for in the catalog or in the Program out of the catalog or by unforeseen circumstances, relating to the package purchased. For cancellations other than those caused by unforeseen circumstances or failure to reach the minimum number of participants, as well as for those other than the non-acceptance by the tourist of the alternative tourist package offered, the organizer that cancels, (Art. 33 letters and Cod. Cons.) will offer a refund to the tourist.

WITHDRAWAL
The tourist can withdraw from the contract, without paying penalties, in the following cases:
– increase in the price referred to in the previous art. 8 in excess of 10%;
– significant modification of one or more elements of the contract, objectively configurable as fundamental for the use of the package of tourism considered as a whole, and proposed by the organizer after the conclusion of the contract, but before departure and not accepted by the tourist.
In the cases mentioned above, the tourist alternately has the right:

– to take advantage of an alternative tourist package, without a surcharge or with a refund of the excess price, if the second tourist package has a lower value than the first;
– to return only the part of the price already paid. This return must be made within seven working days from the receipt of the reimbursement request.

The tourist must give notice of his decision (to accept the change or to withdraw) no later than two working days from the time he received the notice of increase or change. In the absence of express communication within the term, the proposal formulated by the organizer is considered accepted. To the tourist who withdraws from the contract before departure outside the hypotheses listed in the first paragraph, or in the case provided for by art. 7, paragraph 2, will be debited – regardless of the payment of the advance pursuant to art. 7 paragraph 1 – the individual cost of practical management, the penalty to the extent indicated in the technical sheet of the Catalog or Program out of print or tailor-made trip, any compensation for insurance coverage already requested at the time of conclusion of the contract or for other services already rendered.

In the case of pre-established groups, these sums will be agreed from time to time upon signing the contract.

CHANGES AFTER THE DEPARTURE

The organizer, if after the departure is unable to provide for any reason, except for the tourist fault, an essential part of the services covered by the contract, will have to provide alternative solutions, without price supplements to be borne by the contractor and if the services provided are of a lower value than those foreseen, reimburse it equal to this difference. If no alternative solution is possible, or the solution prepared by the organizer is refused by the tourist for proven and justified reasons, the organizer will provide without a surcharge, a means of transport equivalent to the original one provided for the return to the place of departure or to the different place eventually agreed, compatibly with the availability of vehicles and places, and will reimburse it to the extent of the difference between the cost of the services provided and that of the services performed up to the time of early return.

SUBSTITUTIONS

The withdrawing tourist can be substituted by another person by:

1. a) the organizer must be informed in writing at least 45 days before the date set for departure, receiving at the same time communication about the reasons for the replacement and the generality of the transferee;

2. b) the transferee satisfies all the conditions for the use of the service and in particular the requirements relating to the passport, visas and health certificates;

3. c) the same services or other substitute services can be provided following the replacement;

4. d) the substitute reimburses to the organizer all the additional expenses incurred to proceed with the substitution, to the extent that will be quantified before the transfer.

The transferor and the transferee are jointly responsible for the payment of the balance of the price as well as the amounts referred to in letter d) of this article.

TOURIST OBLIGATIONS

During registration and before the conclusion of the contract, all travelers will find the corresponding information through their consulate and / or the respective official government information channels.

In any case, before departure, participants will check the update with the American consulate (https://travel.state.gov/content/travel/en/international-travel/before-you-go/travelers-checklist.html). In the absence of such verification, no responsibility for the missed departure of one or more participants may be imputed to Alex International Tours or the organizer. Participants will have to inform the Alex International Tours, and, at the time of departure, they will have to definitively check that they have the vaccination certificates, the individual passport and any other document valid for all the countries affected by the itinerary, as well as residence visas, transit visas and health certificates that may be required. Furthermore, in order to assess the health and safety situation of the destination countries and, therefore, the objective usability of the services purchased or to be purchased, the tourist will find (using the information sources indicated in paragraph 2) the information

Participants must also comply with the rules of normal prudence and diligence and with the specific rules in force in the destination countries of the journey, with all information provided to them by the organizer, as well as with regulations, administrative or legislative provisions relating to the tourist package. Consumers will be required to answer for all the damages that the organizer and / or Alex International Tours have to suffer also due to the non-respect of the above-mentioned obligations, including the expenses necessary for their repatriation. The tourist is obliged to provide the organizer with all documents, information and elements in his possession useful for the exercise of the right of subrogation of the latter against third parties responsible for the damage and is responsible to the organizer of the injury caused to the right of subrogation.

The tourist will also communicate in writing to the organizer, at the time of booking, the personal requests that may be the subject of specific agreements on how to travel, provided that it is possible to implement. The tourist is always required to inform Alex International Tours and the organizer of any needs or conditions (pregnancy, food intolerance, disability, etc.) and to explicitly specify the request for related personalized services.

HOTEL CLASSIFICATION
The official classification of hotel facilities is provided in the catalog or in other informative material only on the basis of the express and formal indications of the competent authorities of the country where the service is provided.
In the absence of official classifications recognized by the Public Authorities of the Countries, members of the EU, to whom the service refers, the organizer reserves the right to provide in the catalog or in the brochure a description of the accommodation, such as to allow an evaluation and consequent acceptance of the same by the tourist.

LIABILITY

The organizer is liable for damages caused to the tourist due to the total or partial non-fulfillment of the contractually due services, whether they are carried out by him personally or by third party service providers, unless he proves that the event is derived from the tourist (including initiatives taken independently by the latter during the execution of the tourist services) or by a third party of an unpredictable or inevitable nature, by circumstances unrelated to the provision of the services provided in the contract, by circumstances that the organizer himself could not reasonably foresee or solve according to his professional diligence.

The company where the tourist package has been booked does not under any circumstances meet the obligations arising from the organization of the trip but is solely responsible for the obligations arising from its quality and, however, within the limits established for this responsibility by the regulations in force on the subject, except for the exemption pursuant to art. 46 Cod. Tur.

COMPENSATION LIMITS
The compensation referred to in articles 44, 45 and 47 of the Code Tur. and related limitation periods, are governed by the provisions herein and in any case within the established limits, by the C.C.V, by the International Conventions governing the services that are the object of the tourist package as well as by articles 1783 and 1784 of the civil code.

ASSISTANCE OBLIGATION

The organizer is obliged to provide assistance to tourists according to the criterion of professional diligence with exclusive reference to the obligations at their own expense as required by law or contract. The organizer and the tour company are exempt from the respective responsibilities (articles 15 and 16 of these General Conditions), when the failure or incorrect execution of the contract is caused to the tourist or is due to the fact of a third party with an unpredictable or inevitable character or was caused by chance.

COMPLAINTS
Any failure in the execution of the contract must be contested by the tourist during the use of the package by timely submission of a complaint so that the organizer, his local representative or the accompanying person can promptly remedy it. Otherwise the compensation for damages will be reduced or excluded pursuant to art. 1227 c.c.
The tourist must also – under penalty of forfeiture – make a complaint by sending a registered letter, with acknowledgment of receipt, or other means that guarantees proof of receipt, to the organizer or to the intermediary, no later than ten working days from the date of return to the place of departure.

INSURANCE AGAINST CANCELLATION AND RETURN EXPENSES
If not expressly included in the price, it is possible, and indeed advisable, to stipulate at the time of booking at the organizer’s or seller’s offices special insurance policies against the costs deriving from the cancellation of the tourist package, from possible injuries and events related to luggage carried. It will also be possible to stipulate an assistance contract covering the costs of the return flight in case of accidents, or illnesses. The tourist will exercise the rights arising from these contracts exclusively against the stipulating insurance companies, under the conditions and in the manner provided for by such policies

GUARANTEE FUND (Article 51 of the Code of Civil Procedure).
The National Guarantee Fund established to protect consumers who are in possession of a contract, provides for the following requirements in the event of insolvency or declared bankruptcy of the tour company or of the organizer:
1. a) reimbursement of the price paid;
2. b) return in the case of travel abroad.
The fund must also provide immediate economic availability in case of forced return of tourists from non-EU countries on the occasion of emergencies attributable or not to the organizer’s behavior.
The modalities of intervention of the Fund are established with the decree of the President of the Council of Ministers of 23/07/99, n. 349 and reimbursement claims to the Fund are not subject to any forfeiture period.
The organizer and the intermediary contribute to supplying this Fund to the extent established by paragraph 2 of the aforementioned art. 51 Cod. Tur. through the payment of the compulsory insurance premium that is required to stipulate, a portion of which is paid to the Fund in the manner provided for by art. 6 of the DM 349/99.

ADDENDUM

GENERAL CONDITIONS OF CONTRACT FOR SALE OF INDIVIDUAL TOURIST SERVICES

1. A) REGULATORY PROVISIONS
Contracts relating to the offer of only the transport service, only the service of stay, or any other separate tourist service, not being able to be configured as a case of negotiation of travel organization or tourist package, are governed by the following provisions of the CCV: art. 1, n. 3 and n. 6; Articles. from 17 to 23; Articles. from 24 to 31 (limited to the parts of these provisions that do not refer to the organization contract) as well as from other agreements specifically related to the sale of the single service object of the contract. The seller who undertakes to procure a disaggregated tourist service to third parties, also by electronic means, is required to release to the tourist the documents relating to this service, which show the sum paid for the service and cannot in any way be considered as an organizer of travel.

2. B) CONTRACT CONDITIONS

The following clauses of the general terms and conditions of sale contract for the above-mentioned tourist packages are also applicable to these contracts: art. 6 paragraph 1; art. 7 paragraph 2; art. 13; art. 18. The application of these clauses does not determine the configuration of the related services as a case of tourist package. The terminology of the clauses relating to the tourist package contract (organizer, travel, etc.) should therefore be understood with reference to the corresponding figures of the contract for the sale of individual tourist services (seller, stay, etc.).

Contracts relating to the tourist package are governed by the law n ° 10/84 of 27/12/1977 ratifying and implementing the Brussels Convention of 23 April 1970 as well as the D.L.N. 111 of 17 March 1995 – Mandatory communication pursuant to art. 17 of Law No. 38/2006 (the Italian law punishes with imprisonment the offenses concerning prostitution and child pornography even if committed abroad) Privacy – information pursuant to art. 13 Legislative Decree 196/2003
Europ Assistance R.C. insurance n. 9148559
Authorization by the Department of Tourism, Sports and Entertainment of the Sicilian Region n. 25680 / S.7 Tur of 07.09.2017